Resident Help Center
Answers to the questions residents ask us most. Last updated October 6, 2026.
Your lease and your state's law govern your tenancy. If an answer here and your lease ever differ, your lease controls. For anything about your own account, sign in to the resident portal or text 775.522.6512.
Reaching us
What number do I call or text?
Current residents can text 775.522.6512 for account and payment questions. For a maintenance emergency call 216.284.8929 at any time, day or night. If you are looking for a home, or you are an owner or a housing agency, call the main line at 774.355.5499.
Applies to: All communities. Updated October 6, 2026.
What are the office hours?
Jackson, Mississippi: 8:00 am to 3:00 pm Central Time. Cleveland and Decatur: 10:00 am to 6:30 pm Eastern Time. The 24 hour maintenance line at 216.284.8929 is always open for emergencies.
Applies to: All communities. Updated October 6, 2026.
Where is the office?
Our one physical office is the Blue Haven Leasing Office at 225 W McDowell Rd, Jackson, MS 39204. Residents at every other community reach us by phone, text, email and the resident portal.
Applies to: All communities. Updated October 6, 2026.
Which email address should I use?
Rent and balances: collections@lagrangepointmanagement.com. Repairs that are not emergencies: maintenance@lagrangepointmanagement.com. Leasing and applications: leasing@lagrangepointmanagement.com. Everything else: info@lagrangepointmanagement.com.
Applies to: All communities. Updated October 6, 2026.
Who manages my building?
Lagrange Point Management manages East Lake Apartments, Lakeshore Apartments, Superior Club Apartments, Superior Luxor Apartments, Euclid Emerald Apartments, Edgeway Apartments, Blue Haven Apartments, Iron Haven Villas, Brick Haven Villas.
Applies to: All communities. Updated October 6, 2026.
Paying rent
When is rent due?
Rent is due on the 1st of each month.
Applies to: All communities. Updated October 6, 2026.
How do I pay rent?
Pay online in the resident portal. It is the fastest way and you get a receipt every time. You can also set up AutoPay in the portal, or use the payment barcode in your portal to pay cash at a participating local store.
Applies to: All communities. Updated October 6, 2026.
Can I pay cash to a maintenance worker or staff member?
No. Never pay cash to any worker. Every payment goes through the resident portal or our documented office methods, and every payment gets a receipt. If anyone offers to take your rent for you, tell us right away.
Applies to: All communities. Updated October 6, 2026.
How do I set up AutoPay?
Sign in to the resident portal and choose AutoPay. Your rent is then paid automatically so you never miss a due date.
Applies to: All communities. Updated October 6, 2026.
What if I need help paying rent?
Call or text us early, before the rent is late. Text 775.522.6512. Our team can point you to local rental assistance programs and talk through options with you.
Applies to: All communities. Updated October 6, 2026.
How do I see my balance or get a receipt?
Your balance, your payment history and your receipts are in the resident portal. For a question about a charge, text 775.522.6512 or email collections@lagrangepointmanagement.com.
Applies to: All communities. Updated October 6, 2026.
Resident portal
How do I sign in to the resident portal?
Sign in to the resident portal on any phone or computer. You can also use the Online Portal by AppFolio app.
Applies to: All communities. Updated October 6, 2026.
I never got my portal activation email. What do I do?
Text 775.522.6512 and we will send the activation email again. Check that we have your current email address on file.
Applies to: All communities. Updated October 6, 2026.
What can I do in the resident portal?
Pay rent, set up AutoPay, get your cash payment barcode, request a repair with photos, see your balance and receipts, and send us written notice.
Applies to: All communities. Updated October 6, 2026.
Repairs and maintenance
How do I request a repair?
Submit a maintenance request in the resident portal and add photos. That creates your work order right away and helps us bring the right parts.
Applies to: All communities. Updated October 6, 2026.
How do I add photos to a maintenance request?
Sign in to the resident portal, choose Maintenance, start a new request, describe the problem, and use the photo button to take a picture or pick one from your phone. Clear photos of the problem help us bring the right parts the first time.
Applies to: All communities. Updated October 6, 2026.
How do I check on a repair I already requested?
Open the request in your resident portal to see its status. You can also text 775.522.6512 with your name, building and unit.
Applies to: All communities. Updated October 6, 2026.
Emergencies
What counts as a maintenance emergency?
No heat in cold weather, an active leak or flooding, no water, a sewage backup, a lockout, or an electrical hazard.
Applies to: All communities. Updated October 6, 2026.
What do I do in a maintenance emergency?
Call the 24 hour maintenance line at 216.284.8929. It is answered any time, day or night.
Applies to: All communities. Updated October 6, 2026.
I smell gas or see fire. What do I do?
Leave the building first, then call 911. After you are safe, call the 24 hour maintenance line at 216.284.8929.
Applies to: All communities. Updated October 6, 2026.
I am locked out. What do I do?
Call the 24 hour maintenance line at 216.284.8929.
Applies to: All communities. Updated October 6, 2026.
Moving in and moving out
How do I give notice to move out?
Your lease and your state's law set your notice period. Give notice in writing through the resident portal so you have a record.
Applies to: All communities. Updated October 6, 2026.
When is my security deposit returned?
Deposits are returned on the timeline your state sets. The details are in your lease.
Applies to: All communities. Updated October 6, 2026.
Looking for a home
How do I see available apartments?
Every available home, with photos, rent and move in dates, is at ctownvilla.appfolio.com/listings. Rents and availability change often, so the listings page is the only place to get the current rent.
Applies to: All communities. Updated October 6, 2026.
How do I apply?
Apply online from any listing. Every adult who will live in the home applies separately.
Applies to: All communities. Updated October 6, 2026.
Do you accept housing vouchers?
Yes. Housing choice vouchers are welcome in every market.
Applies to: All communities. Updated October 6, 2026.
How do I schedule a tour?
Schedule from any listing, or call the main line at 774.355.5499.
Applies to: All communities. Updated October 6, 2026.
Current notices
Is Edgeway leasing?
Edgeway is being fully renovated. Preleasing opens in early 2027.
Applies to: Edgeway. Updated October 6, 2026.
Is Euclid Emerald leasing?
Yes. Euclid Emerald is leasing now. We are renovating floor by floor, starting at the top, and new homes open as each floor is finished.
Applies to: Euclid Emerald. Updated October 6, 2026.