For current residents
Pay rent, request a repair, reach us.
Everything you need is in your resident portal. Sign in on any phone or computer.
Pay rent
Rent is due on the 1st
- Pay online in the resident portal. It is the fastest way, and you get a receipt every time.
- Set up AutoPay in the portal so you never miss a due date.
- Prefer cash? Use the payment barcode in your portal to pay at a participating local store.
- First time signing in? Use the activation email we sent you, or text 775.522.6512 and we will send it again.
Never pay cash to any worker. Every payment goes through the portal or our documented office methods, and every payment gets a receipt.
Maintenance
Request a repair
Submit your request in the resident portal and add photos. That creates your work order right away and helps us bring the right parts.
Request maintenanceEmergencies, call any time
An emergency is no heat in cold weather, an active leak or flooding, no water, a sewage backup, a lockout, or an electrical hazard.
Smell gas or see fire? Leave the building first, then call 911.
Text or call
We answer
Common questions
Resident questions
Moving out
Your lease and your state's law set your notice period. Give notice in writing through the resident portal so you have a record.
Security deposits
Deposits are returned on the timeline your state sets. The details are in your lease.
Locked out
Call the 24 hour maintenance line at 216.284.8929.
Need help paying rent?
Call or text us early. Our team can point you to local rental assistance programs and talk through options with you.